September 26, 2020

Microsoft patches a bug preventing Surface devices from receiving the Windows 10 May 2020 Update

Microsoft says it has patched a bug that may have prevented some of its most recent Surface devices from receiving the Windows 10 May 2020 Update.In its list of issues associated with the Windows 10 May 2020 Update, Microsoft notes that it recently ...

Microsoft says it has patched a bug that may have prevented some of its most recent Surface devices from receiving the Windows 10 May 2020 Update.

In its list of issues associated with the Windows 10 May 2020 Update, Microsoft notes that it recently deployed patch KB4557957, which addresses the “Errors or unexpected restarts for some devices using Always On, Always Connected.� 

According to Microsoft’s documentation, that bug affected a range of devices, including some of Microsoft’s recently introduced Surface hardware. “Affected devices will have more than one Always On, Always Connected capable network adapter, such as the Microsoft Surface Pro 7 and Microsoft Surface Laptop 3, and might receive errors or unexpected shutdown or restart,� Microsoft said previously. Microsoft has said it had applied a “compatibility hold� to Windows 10 devices with those affected drivers or firmware, preventing them from receiving the May 2020 Update.

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