- Robinhoodâ€™s Play Store listing was bombarded by negative reviews after it stopped users from purchasing select stocks.
- Google has since removed these reviews, restoring the appâ€™s rating from one to 4.3 stars.
- The company reportedly took action as it believed a majority of these reviews were â€œcoordinated or inorganicâ€�.
Stock trading platform Robinhood has had quite the week. After it barred users from purchasing choice stocks punted by Redditors, the company received a tsunami of negative reviews on its Android appâ€™s Play Store listing. It now seems that a majority of these reviews have vanished.
As captured by 9to5Google early on Friday, Robinhoodâ€™s Android app had a one-star rating with just under 275,000 reviews to its name. However, when we checked just prior to publishing this article, the app had 100,000 fewer reviews with a 4.3-star rating overall. See the two screenshots below.
One could argue that aggrieved Robinhood users have a right to voice their opinions on the Play Store. But according to Gizmodo, Google confirmed that it deleted the reviews in an act against â€œcoordinated or inorganic reviewsâ€�. The Verge was told that Google took action against reviews it felt â€œconfidentâ€� contravened its guidelines.
Weâ€™ve reached out to Google ourselves for comment and will update this article if/when we receive a response.
Google and Play Store reviews
Google took a more serious stance against â€œmisleadingâ€� reviews in 2018. The firm instituted a system based on â€œAI and human intelligenceâ€� to weed out reviews that contravened its policies. That year, the firm noted it had deleted millions of reviews from the platform. Despite these steps, the Play Storeâ€™s review system has always been a weakness in Googleâ€™s app distribution platform.
Robinhoodâ€™s iOS app features a 4.7-star average from around 2.4 million ratings. So it seems that the Apple version may have escaped unscathed from the ire of the internet. But itâ€™s clear that some users, especially those who enjoyed their stock-trading highs, donâ€™t feel the same way.